DELIVERY, CANCELLATION, AND REFUND POLICY

Effective Date: May 15, 2026-----ARTICLE I. APPLICABILITY AND GENERAL REFUND COVENANTS

Section 1.01. Corporate and Policy Identification
This Delivery, Cancellation, and Refund Policy (hereinafter referred to as the "Policy") shall govern all transactional engagements, including the procurement of digital or physical products, subscription services, or other features offered through the proprietary digital application and service known as Lunasessions (hereinafter the "Service"). The Service is owned and operated by Sevencircle Innovations LLP (hereinafter the "Company," "We," or "Our").

Section 1.02. General Principle of Finality Post-Execution
The User hereby acknowledges and irrevocably agrees that once any specific order or transaction (hereinafter the "Order") is formally placed and subsequently executed or provisioned by the Service, no refunds, whether partial or full, shall be processed under any circumstances whatsoever. Execution shall be deemed to have occurred at the moment the product is dispatched, the digital service is activated, or the requested data processing commences.

Section 1.03. Pre-Execution Cancellation Window
Notwithstanding Section 1.02, a User may petition for cancellation of an Order solely prior to the point of execution. Such petitions must be formally submitted to Our designated Customer Care team within a period not exceeding one (1) continuous hour (the "Grace Period") following the successful confirmation of payment for the Order.

Section 1.04. Post-Grace Period Discretionary Review
Upon the expiration of the one (1) hour Grace Period, any determination regarding the eligibility for or processing of a refund shall rest entirely and solely within the absolute discretion of Sevencircle Innovations LLP, with no obligation or liability to process said refund.-----ARTICLE II. CANCELLATION PROTOCOL AND TIME-SENSITIVE CLAUSES

Section 2.01. Mandatory Requirement for Timely Contact
For an Order to be considered for cancellation, the User must contact the Company’s Customer Care department within the one (1) hour Grace Period following the financial transaction date and time. Failure to adhere to this mandatory timeframe shall subject the refund request to the discretionary review outlined in Section 1.04.

Section 2.02. Information Correction Window
Requests by the User to correct, amend, or modify incorrect or erroneous data, including but not limited to delivery specifications, provided during the Order placement process must also be formally submitted to the Company within the one (1) hour Grace Period following the commencement of the Service execution. Corrections requested subsequent to this window shall be subject to the Company’s operational feasibility and discretion.-----ARTICLE III. EXCLUSIONS FROM REFUND ELIGIBILITY (NON-REFUNDABLE EVENTS)

Section 3.01. Technical System Failures and Delays
The User expressly understands and accepts that no refunds shall be issued, or liability incurred by Sevencircle Innovations LLP, for any delays, glitches, slowdowns, failures, or session timeouts that result from technical issues related to internet service quality, server load, or any external or internal technical impediment encountered during the processing or provisioning of the request.

Section 3.02. User Data Input Error and Negligence
Refunds shall be unequivocally denied for any consequences, delays, or service failures arising from the provision of inaccurate, incomplete, or incorrect information or data by the User during the Order placement. The User accepts full and complete responsibility to rigorously verify the accuracy of all submitted information prior to the affirmation of the transaction via the "Submit" or "Confirm" function.

Section 3.03. Discrepancy in Visual Representation
The User acknowledges that all product images, visual representations, and descriptive media displayed on the Lunasessions Service are strictly for illustrative and reference purposes only. The Company shall deliver the products or services in their "as-is" condition as displayed and described. No refund claims shall be entertained or processed on the basis of perceived visual or aesthetic differences between the reference material and the actual product or service delivered. User discretion is strongly advised when making purchase decisions.-----ARTICLE IV. REFUND CALCULATION AND DEDUCTION MECHANISMS

Section 4.01. Standard Deductions from Applicable Refunds
In the event a refund is deemed applicable and approved by the Company, the total refund amount shall be processed only after the mandatory deduction of the following non-recoverable and legitimate costs:
All accrued bank and third-party payment gateway transaction charges.
All verifiable shipping and courier expenses (where the Order pertains to physical product purchases).
All customs duties, tariffs, and associated governmental levies (if applicable).
Any other demonstrably incurred administrative or processing charges related to the Order.
Section 4.02. Pro-Rata Refunds for Subscription Activation Delays
For subscription-based Services, a pro-rated refund may be considered by the Company solely in the event of a material and prolonged delay in the activation of the subscription that is attributable directly to the Company. The calculation of any such refund shall be based on the unutilized period of the subscription Service.-----ARTICLE V. FINANCIAL TRANSACTION ERRORS AND DUPLICATE PAYMENT RESOLUTION

Section 5.01. Protocol for Server-Related Payment Issues
In instances where the User experiences server-related payment difficulties (e.g., slow-downs, failure notices, or session timeouts), the User is strictly enjoined from initiating a second payment transaction until a thorough verification of their financial institution account has been performed to confirm whether the initial payment was debited.

Section 5.02. Response Actions for Confirmed Debit
If the User's account confirms a successful debit following a server-related issue, the User must not initiate a duplicate payment. The User shall immediately contact the Lunasessions Customer Care team to confirm the status of the initial payment against the Order.

Section 5.03. Response Actions for Unconfirmed Debit
If the User's account shows no definitive debit, the User may proceed to initiate a fresh transaction for the required Order.

Section 5.04. Resolution of Duplicate Payments
Should a User inadvertently submit a duplicate payment for a single, intended Order, the Company shall process a full refund for the excess, duplicate transaction amount. The Company shall retain the payment for one single Order as intended, and the refund for the duplicate transaction shall be processed without the deduction of any transaction charges.-----ARTICLE VI. RESERVED RIGHT OF COMPANY CANCELLATION

Section 6.01. Website’s Unilateral Right to Refusal or Cancellation
Sevencircle Innovations LLP reserves the absolute and unilateral right to refuse, suspend, or cancel any Order at any stage for any reason, which may include, but is not limited to, the following grounds:
Unavailability of the Service or product.
Identification of material pricing errors or inaccuracies.
Unforeseen technical issues or systemic problems.
Other operational or identified problems necessitating cancellation.
Section 6.02. Post-Payment Cancellation by Company
In the event the Company exercises its right to cancel an Order pursuant to Section 6.01 subsequent to the successful receipt of payment, the Company shall process a full refund of the entire booking amount. For cancellations initiated by the Company, no deductions of any nature, including transactional or processing charges, shall be applied to the refunded amount.-----ARTICLE VII. GOVERNANCE AND DISPUTE COMMUNICATION PROTOCOL

Section 7.01. Formal Requirements for Refund and Change Requests
To formally initiate a request for a refund or modification of an Order, the User must:
Contact the designated Customer Care channels of Lunasessions within the one (1) hour Grace Period following payment or Service execution, as applicable.
Furnish all pertinent Order details, including payment confirmation and Order reference numbers, along with a clearly stated reason for the request.
Await the outcome of the discretionary review for any requests submitted outside the Grace Period.
Section 7.02. Official Communication and Processing Time
All communications must be conducted exclusively through the official customer care channels provided by the Service. The User is required to retain all payment confirmations and Order references. The User shall allow for reasonable administrative and financial processing time for all refund requests.

Section 7.03. User Acknowledgments and Indemnity
The User acknowledges and agrees to the following material terms: The User shall exercise professional diligence regarding the accuracy of information provided; the User must perform a mandatory pre-submission review of all Order details; and the User fully comprehends that product images are for reference only. The User accepts the Company's discretionary authority for all decisions made subsequent to the expiration of the Grace Period. The User agrees to indemnify the Company against all processing costs legitimately deducted pursuant to this Policy.

Last Updated: May 15, 2026